Shipping Policy

Last updated: October 17, 2026

Thank you for shopping with [Store Name]. This policy explains how we process, ship and deliver your order, so you know what to expect from checkout to your front door.

Order Processing Time

All orders are processed and dispatched within 1–2 business days of payment confirmation. Orders placed on weekends or public holidays are processed on the next business day. You will receive an email confirming your order, and a second email with tracking details as soon as your order has been dispatched.

Delivery Time

Once your order has been dispatched, international delivery typically takes 7–12 business days. In total, most customers receive their order within about 8–14 business days of placing it.

Please note that delivery times are estimates, not guarantees. They start from the dispatch date, not the order date, and may vary depending on your location and the local postal service.

Where We Ship

We ship to most countries worldwide. If we are unable to deliver to your location, we will let you know at checkout or contact you promptly to arrange a full refund.

Shipping Costs

Shipping costs are calculated at checkout based on your destination and the contents of your order. [Optional: Orders over $[amount] qualify for free shipping.] The exact amount is always shown before you complete your purchase.

Order Tracking

Every order includes a tracking number, which we will email to you once your order is dispatched. Please allow 24–48 hours after dispatch for tracking information to update on the carrier’s website. If your tracking has not updated after that time, or you have any questions, please contact us.

Orders Shipped From Multiple Locations

We work with trusted partner suppliers and fulfilment centers, so your items may be shipped from different warehouses. If you order more than one item, they may arrive in separate packages and on different days, each with its own tracking number. You will never be charged extra for split shipments.

Customs, Duties and Taxes

International orders may be subject to import duties, taxes or customs fees charged by your country. These charges are not included in the product price or shipping cost, and they are the responsibility of the customer. We have no control over these fees and cannot predict their amount, so please contact your local customs office if you would like to know more before ordering. Customs clearance can occasionally add extra time to delivery.

Shipping Delays

Delays can sometimes occur due to customs processing, carrier issues, severe weather, public holidays, peak seasons or other events outside our control. We will do our best to keep you informed if we learn of a delay. If your order has not arrived within [15] business days of dispatch, please contact us and we will investigate with the carrier.

Incorrect or Incomplete Addresses

Please double-check your shipping address at checkout. Address changes are only possible before your order has been dispatched, so contact us as soon as possible if you need to make one. We are not responsible for orders delivered to an incorrect or incomplete address provided by the customer. If a package is returned to us because of an address error or because it was not collected, you may be responsible for the cost of reshipping it.

Lost, Damaged or Incorrect Items

If your order arrives damaged, defective or different from what you ordered, or if it appears to be lost in transit, please email us at [email address] within [7] days of delivery (or of the end of the estimated delivery window for lost parcels). Include your order number and, where relevant, clear photos of the item and packaging. We will arrange a replacement or a refund in line with our Refund Policy.

Contact Us

If you have any questions about shipping, we are happy to help.

Email: [email address] Business hours: [days and hours] Store: [Store Name / website]